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Management

What is management about? In business school they say it is the ability to reduce risk, and make difficult decisions despite lack of "perfect" information. So that's the premis of the Back Office Front Office management services. Providing you with the knowledge, experience, insight and resources to make decisions, and move you closer to achieving your business vision, despite uncertainty.

Chief Executive Officer "It starts at the top". We all know what that means: responsibility for setting the business' vision and strategy; selecting, managing and coaching the team whose job it is to lead their respective functional areas and deliver results; establishing the tone for a successful culture, and setting budgets within which the organisation will operate. In small business, though, all this takes on new meaning. So bringing in an interim CEO may be the most important decision you will make.

Contract Management There are two sides to get right: "contract" and "management". This service assumes you already have scoped, negotiated and signed a contract to deliver services, and need help achieving agreement that what was contracted has been delivered and the contract terms fulfilled. This requires experience on a number of fronts, not the least of which is customer relationship management.

HR HR is about people, without whom you would not be able to provide products and services to your customers. HR in small business is about managing resources efficiently and effectively, so you have the right skills (and the right quantity of them) in the right place at the right time. Back Office Front Office can help ensure you're well positioned to meet your business' demands. We focus on Recruitment and Training, and work with some of the best practitioners around.

Management Coaching When was the last time you heard someone jokingly suggested they were perfect? We've all said it, so why the laughter? Because we see humour in the fact that we are not perfect. The unflattering truth is, no matter how good we are, we do not excel in all things. Fortunately, most of us have the capacity to understand the benefits of self improvement, and the desire to embrace the opportunities to do so.

Premises So you found a possible new office space! In your mind’s eye, you can imagine exactly how it will work, from the kitchen to the couch in reception. By referral to a team of experts, we offer two related services in the Premises area to get you going and keep you going. A Survey service that will provide you with an appraisal of the building and specific lease area, and a Space Planning service to ensure the space will suit you, your team and your business requirements.

Project Management We thought carefully about the icon to depict this service, and we think it's a good one. In one glance you appreciate that there are interconnecting parts, and that whether and how well one piece turns, will affect the others. That's a good metaphor for project management. And the people we assign to your projects have the skills - and the credentials - to drive the process and the participants to the required result.

Strategy Interesting how some people are confused between the words "objective" and "strategy". "Objective" is what you want to achieve; "strategy" is the plan to make it happen. For a large, global, complex corporation, best practice strategy development can take months and cost millions. That's not what we're talking about, rest assured. Back Office Front Office will apply best practice tools and techniques in a timely and cost efficient fashion, to get you going, keep you going or help you grow - depending upon your objectives.