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Dynamics CRM
Customer relationship management ("CRM") and Marketing go hand in hand. But to be effective, the CRM solution needs to be flexible, easy to use, and engineered to fit your business. You want to transform every customer touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With Dynamics CRM marketing management and sales automation software, you can market more effectively, improve productivity, and gain actionable insight into your marketing campaigns.
Dynamics CRM also offers an extensive array of features to improve sales performance, and is designed to help you get your sales force up to speed quickly, by applying its easy to use features. The interface is highly intuitive and embedded Microsoft Office capabilities will help boost sales productivity, streamline sales cycles, automate management, and gain insights to drive more sales.
Customer service should be a strategic asset, and with Dynamics CRM customer service solutions, it can be. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help ensure consistent customer service is delivered across all touch points.
We've summarised the benefits of the system below, but click here to visit our Reading Room and get full details on Marketing, Sales and Customer Service features.
Benefits Summary |
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Sales |
Features / Modules | Advantages | Benefits |
| Lead and opportunity management / forecasting and sales analytics | Gives the Sales Director / Manager access to the sales pipeline | Improves the ability to create accurate sales forecasts and in turn gives the Finance department the ability to create accurate cash-flow forecasts | |
| Account and contact management | Gives Sales Account Managers access to customer information and existing customer purchases | Increases the ability to up-sell products or services to existing customer base | |
| Territory management | Allows Sales Directors to manage their sales teams by territory | Increases overall sales performance by exposing high performers and under-achievement by sales area | |
| Quick access to products, pricing and quotes | Allows sales people quick access to product / service material, sales quotes and price lists from anywhere | Gives the sales force all the tools and information to enable success | |
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Service |
Account and contact management | Gives the Customer Service department full access to customer information and products / services the customer has purchased | Improves Customer Service's knowledge of customers, which leads to greater customer satisfaction and retention |
| Case interaction and management | Gives Customer Service teams the ability to create and maintain logs of customer issues through to resolution | Improves resolution times, increases customer satisfaction and reduces churn | |
| Product and contract management | Gives Customer Service teams access to customers' contracts and products purchased | Increases ability for Customer Service to re-sign out of contract customers thus improving customer retention | |
| Service scheduling |
Allows Customer Service or 2nd / 3rd line support to maintain customer service schedules | Improves the overall quality of service that the customer receives, replacing manual service schedules and processes | |
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Marketing |
Customer segmentation | Gives the Marketing department the ability to segment customers and contacts by business type or department | Increases the effectiveness of marketing campaigns to existing customers by ensuring the right message reaches the intended recipient |
| Campaign planning, execution, reporting and analytics | Allows the Marketing department to plan and execute campaigns using the central leads database | Improves marketing effectiveness by integrating workflow and reporting into marketing activities | |
| Marketing and Sales collaboration tools | Removes the wall between Sales and Marketing activities | Improves the overall business performance and the interaction between Sales and Marketing departments | |
Dynamics CRM Pricing* |
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| Number of licences | Cost per licence per month |
| 1 - 10 | £52.00 |
| 11 - 50 | £48.00 |
| 51 - 100 | £44.00 |
| 101 + | Negotiable |
*VAT not included. Terms and conditions apply
